Below you will find all the different Terms & Conditions for the relevant areas and / or services provided by Rhino & Lion Game Reserve.

CLICK ON A TAB BELOW TO VIEW THE RELATED TERMS & CONDITIONS.

1. Indemnity

2. Predator Camps

Lion And Predator Camps Rules:

You enter the lion and predator camp AT YOUR OWN RISK and under no circumstances will the owner, management and employee be held responsible for any damage, injury or loss of any nature sustained by a visitor, guest, contractor or any other person and / or their property.
The lions and predators you will encounter here are wild and dangerous which may result in them unwittingly encaging in potentially dangerous behavior for example engaging vehicles with externally mounted spare wheels with covers, low bar covers, etc. THEREFORE…
Please ensure that you adhere strictly to the following codes of conduct during your visit to the lion and predator camp.

  1. RESERVE VEHICLES HAVE RIGHT OF WAY
  2. Under no circumstances may visitors travel on open vehicles or anything similar.
  3. Visitors may not alight from their vehicles or leave the doors open.
  4. Windows are not to be opened more than 33%
  5. DO NOT LINGER WITHIN 25M OF THE LIONS AND OTHER PREDATORS
  6. Keep your vehicle idling at all times and ensure you can accelerate immediately and quickly should the lions or other predators approach your vehicle
  7. ENSURE THAT YOU ARE NOT PARKED IN AND THAT YOU CAN GET AWAY SPEEDILY
  8. Please remove any fabric or other items from the outside of your vehicle before entering the lion gate e.g. spare wheel covers
  9. Under no circumstances must the lions or other predators be enticed or teased in any way.
  10. Please do not feed the lions and other predators
  11. DO NOT LEAVE THE MAIN ROADS. SMALLER ROADS ARE NOT OFFICIAL ROADS AND WERE NOT AUTHORIZED BY MANAGEMENT BUT WERE RATHER MADE BY TOURISTS WHO OFTEN DAMAGE THEIR VEHICLES ON THE ROCKY SURFACE. (MAIN ROADS ARE WIDE, FULLY GRADED ROADS WITH NO GRASS COVER)

REMEMBER – LIONS AND PREDATORS ARE DANGEROUS AND MAY DAMAGE YOUR VEHICLE IF YOU ARE NOT CAUTIOUS OR IF YOU IGNORE THE ABOVE CODES OF CONDUCT.

Enjoy your visit but please stay alert.

3. Reserve Rules

Reserve Rules

Right Of Admission Reserved

Each person enters the Rhino & Lion Nature Reserve & Wonder Cave at his / her own risk. The owner, management and employees are not responsible for any damage, injury or loss of any nature sustained by a visitor, guest, contractor or any other person and / or their property.

Tickets must be produced on request. Please keep such in your possession at all times.
The chalets are strictly for residents only. Under no circumstances will Day Visitors be allowed in the Rest Camp or the Log Cabins. Residents in the Rest Camp and Log Cabins are not permitted to leave these camps between sunset and sunrise and never on foot.

It is an offense to:

  • remain in the reserve after normal business hours unless part of a private function or as a resident;
  • drive faster than 35km/h in the reserve;
  • drive a vehicle in such a manner as to cause obstruction;
  • alight from the vehicle at any place other than as indicated on the map;
  • remove any barricade erected in the reserve;
  • stay overnight in any camp without advance booking and paying the prescribed fee;
  • be in the possession of any kind of weapon, trap or poison in the reserve;
  • disturb or damage any plant and / or animal in any way;
  • deliberately or negligibly cause a veld fire;
  • bring any live animals into the reserve;
  • litter the reserve;
  • post up or deface anything in the reserve;
  • cause a nuisance or disturbance;
  • advertise, stage a public entertainment venture or collect money in the reserve;
  • make a fire anywhere other than the places set aside therefore;
  • undertake a sight-seeing trip through the reserve without paying the prescribed fees;
  • leave the roads;
  • leave the fenced-in areas on foot;
  • play loud music;
  • play ball or other games between braai’s – please use open spaces.

Offenders may be removed from the premises and / or be prosecuted. Please note that Reserve vehicles always have right of way.

4. Game Drives

Game Drives – Terms & Conditions

  1. CORRESPONDENCE: All correspondence with the Reserve must be received in writing. No telephonic or other verbal communication will be deemed binding in any way unless a supporting written request is received via fax or e-mail.
  2. TIMES: Reserve gates open at 08h00 and close at 17h00. No activities may be scheduled for later than 17h00 unless prior arrangements have been made. To arrange for activities/events after-hours contact: 011 957 0106 / 0109 / 0349 OR 082 800 5305
  3. RULES: All rules, regulations, and standard trading conditions of the Reserve apply to visitors taking part in any of the activities or making use of any of the services detailed above.
  4. INDEMNITY:Every person enters the Reserve at his/her own risk. The owner, management and employees are not responsible for any damage, injury or loss of any nature sustained by a visitor, guest, contractor or any other person and/or their property.

Please ensure that you sign the indemnity form presented by the guide at all times! Omission will result in full acceptance of the indemnity clause on your behalf.

  1. CREDIT CARD: Your credit card details are required to secure your booking. By submitting these details, you acknowledge that you have read the Terms & Conditions, and consent that Rhino & Lion Nature Reserve may deduct the full amount payable to them in case of failure to arrive on the specified arrival date, non-payment of all fees prior to arrival or damage to Reserve property in excess of any specified breakage deposit. Your credit cards details are required for security purposes only, and will be kept strictly confidential.
  2. CHEQUES: Please note:  We do not except cheques.
  3. PAYMENT:  THE FULL AMOUNT AS QUOTED FOR THE GAME DRIVE MUST BE PAID ON THE DATE OF THIS FROM TO SECURE THE BOOKING,  AND PROOF OF PAYMENT FAXED OR E-MAILED TO OUR BOOKING OFFICE WITHIN ONE (1) DAY FROM THIS DATE. IF PROOF OF PAYMENT IS NOT RECEIVED WITHIN THE SPECIFIED TIME, THIS BOOKING MAY BE CANCELLED WITHOUT ANY FURTHER CORRESPONDENCE OR OBLIGATION FROM RHINO & LION NATURE RESERVE.
  4. PAYMENT FAILURE: Failure to comply with the payment request above will result in cancellation of the booking.
  5. ARRIVAL: Please note: All guests must arrive at least 30 minutes prior to their scheduled tour/game drive/other activity. Late arrivals will result in all scheduled activities being shortened accordingly, as a courtesy to our next group of guests. Should you arrive more than two (2) hours after your scheduled time without sufficient notice, the Reserve and its staff may not be able to accommodate your group’s scheduled activities and reserves the right to do so. Under these circumstances, you will forfeit the full payment made to the Reserve towards this booking.
  6. A driver who delivers visitors to the reserve, need not to pay an entrance fee.  However, all meals and beverages are to be paid for.

CANCELLATION POLICY:

Notification of cancellations must be received by the Reserve in writing no later than one (1) week prior to arrival. Telephonic cancellations will not be accepted. Failure to comply will result in the following penalties:

Cancellation 7 days or less prior to date of arrival:                                              Forfeit FULL amonut

Cancellation due to extreme weather:                                                    Full Refund

Cancellation when Reserve is closed                                                     Full Refund

REFUNDS:

No refunds will be made on any changes made on this booking form on the day of this booking.

Any changes made will be charged for additionally.

No refunds will be given on any changes less than the value of this booking form on the day.

No refunds also implies that in the event where fewer persons arrived on the day for the booking that the difference in value can be used for any other events on the day. These monies will be forfeited.

 

5. Chalets

Chalets Terms & Conditions

  1. All correspondence with the Reserve must be received in writing. No telephonic or other verbal communication will be deemed binding in any way unless a supporting written request is received via fax or e-mail.
  2. Reserve gates open at 08h00 and close at 17h00. Chalet guests must check-in before 17h00 unless prior arrangements have been made. To arrange for after-hours check-in contact: 011 957 0106 / 0109 or 082 800 5308.
  3. Accommodation for four (4) occupants per chalet is included in the price of accommodation above. For additional guests, a once-off accommodation fee of R120.00 will be charged. A maximum of six (6) persons may occupy a chalet at any time.
  4. All rules, regulations, standard trading conditions (as per your chalet’s Information Folder) do also apply to chalet visitors.
  5. Prior to your departure, please arrange for the staff to check the chalets for breakages. Failure to do so will result in your breakage deposit being withheld. Once a designated staff member has signed-off your inventory list, this list may be presented to the booking office. Breakage deposit will be paid back in the next 14 days.
  6. Check-in time: from 14h00; Check-out time: before 10h00
  7. Chalets have no electricity or telephones (GAS APPLIANCES ONLY).
  8. Indemnity: Every person enters the Reserve at his/her own risk. The owner, management and employees are not responsible for any damage, injury or loss of any nature sustained by a visitor, guest, contractor or any other person and/or their property.
  9. Very important: Please consult the Information Folder in your chalet for safety & emergency procedures, contact details of relevant emergency services and other practical information.
  10. Your credit card details are required to secure your booking. By submitting these details, you acknowledge that you have read the Terms & Conditions, and consent that Rhino & Lion Nature Reserve may deduct the full amount payable to them in case of failure to arrive on the specified arrival date, non-payment of all fees prior to arrival or damage to Reserve property in excess of the specified breakage deposit. Your credit cards details are required for security purposes only, and will be kept strictly confidential.
  11. A 50% DEPOSIT (OF WHICH A MINIMUM OF 10% IS NON-REFUNDABLE) MUST BE PAID WITHIN FIVE (5) WORKING DAYS FROM THE DATE OF THIS FORM, AND PROOF OF PAYMENT FAXED OR E-MAILED TO OUR BOOKING OFFICE WITHIN SEVEN (7) WORKING DAYS FROM THIS DATE. IF PROOF OF PAYMENT IS NOT RECEIVED WITHIN THE SPECIFIED TIME, THIS BOOKING MAY BE CANCELLED WITHOUT ANY FURTHER CORRESPONDENCE OR OBLIGATION FROM RHINO & LION NATURE RESERVE.
  12. Bookings must be paid for in full no later than one (1) calendar month prior to arrival date. Failure to comply will result in cancellation of the booking and forfeiture of the 10% minimum non-refundable deposit.
  13. Please note: We do not except cheques.
  14. Bookings made less than 30 days prior to arrival must be paid for immediately and IN FULL via Internet (EFT) transfer and proof of payment faxed or e-mailed to our booking office. Banking details are provided below.
  15. CANCELLATION POLICY:
    Notification of cancellations must be received by the Reserve in writing no later than one (1) calendar month prior to arrival. Telephonic cancellations will not be accepted. Failure to comply will result in the following penalties:

    1. Cancellation 30+ days prior to date of arrival: 90% Refund
    2. Cancellation between 29 and 20 days prior to date of arrival: 50% Refund
    3. Cancellation less than 20 days prior to date of arrival: NO REFUND

6. Cabins

Log Cabins Terms And Conditions

  1. All correspondence with the Reserve must be received in writing. No telephonic or other verbal communication will be deemed binding in any way unless a supporting written request is received via fax or e-mail.
  2. Reserve gates open at 08h00 and close at 17h00. Log cabin guests must check-in before 17h00 unless prior arrangements have been made. To arrange for after-hours check-in contact: 011 957 0106 / 0109 / 0343 or 082 800 5305.
  3. Accommodation for four (4) occupants per cabin is included in the price of accommodation above. For additional guests, a once-off accommodation fee of R120.00 p/night will be charged. A maximum of six (6) persons may occupy a cabin at any time.
  4. All rules, regulations, standard trading conditions (as per your cabin’s Information Folder) do also apply to log cabin visitors.
  5. Prior to your departure, please arrange for a staff member to check the cabin(s) for breakages. Failure to do so will result in your breakage deposit being withheld. Once a designated staff member has signed-off your inventory list, this list may be presented to the booking office. The breakage deposit will be paid back in the next 14 days.
  6. Check-in time: from 14h00; Check-out time: before 10h00
  7. Indemnity: Every person enters the Reserve at his/her own risk. The owner, management and employees are not responsible for any damage, injury or loss of any nature sustained by a visitor, guest, contractor or any other person and/or their property.
  8. Very important: Please consult the Information Folder in your cabin for safety & emergency procedures, contact details of relevant emergency services and other practical information.
  9. Your credit card details are required to secure your booking. By submitting these details, you acknowledge that you have read the Terms & Conditions, and consent that Rhino & Lion Nature Reserve may deduct the full amount payable to them in case of failure to arrive on the specified arrival date, non-payment of all fees prior to arrival or damage to Reserve property in excess of the specified breakage deposit. Your credit cards details are required for security purposes only, and will be kept strictly confidential.
  10. A 50% DEPOSIT (OF WHICH A MINIMUM OF 10% IS NON-REFUNDABLE) MUST BE PAID WITHIN FIVE (5) WORKING DAYS FROM THE DATE OF THIS FORM, AND PROOF OF PAYMENT FAXED OR E-MAILED TO OUR BOOKING OFFICE WITHIN SEVEN (7) WORKING DAYS FROM THIS DATE. IF PROOF OF PAYMENT IS NOT RECEIVED WITHIN THE SPECIFIED TIME, THIS BOOKING MAY BE CANCELLED WITHOUT ANY FURTHER CORRESPONDENCE OR OBLIGATION FROM RHINO & LION NATURE RESERVE.
  11. Please note:  We do not except cheques.
  12. Bookings must be paid for in full no later than one (1) calendar month prior to arrival date. Failure to comply will result in cancellation of the booking and forfeiture of the 10% minimum non-refundable deposit.
  13. Bookings made less than 30 days prior to arrival must be paid for immediately and IN FULL via Internet (EFT) transfer and proof of payment faxed or e-mailed to our booking office. Banking details are provided below.
  14. CANCELLATION POLICY:
    Notification of cancellations must be received by the Reserve in writing no later than one (1) calendar month prior to arrival. Telephonic cancellations will not be accepted. Failure to comply will result in the following penalties:

    1. Cancellation 30+ days prior to date of arrival: 90% Refund
    2. Cancellation between 29 and 20 days prior to date of arrival: 50% Refund
    3. Cancellation less than 20 days prior to date of arrival: NO REFUND

7. Guided Walks

8. Thatch Cafe X-Stream Bike Park